Learning ITIL V4 Service Value System & Its Components

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Free Download ITIL V4 Service Value System & Its Components
Published 11/2025
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 2h 37m | Size: 985 MB
Master the ITIL V4 Service Value System and learn how to build, govern, and optimize high-performing IT services

What you'll learn
The structure, purpose, and components of the ITIL V4 Service Value System
How demand is transformed into value through the SVS
The seven ITIL Guiding Principles and how to apply them
Integration of Agile, Lean, and DevOps within ITIL V4
Customer experience concepts and the role of the service consumer
The importance of measurement, feedback, visibility, and collaboration
How optimization and automation are implemented in service management
The Service Value Chain and its six core activities
The role of governance and continual improvement in the SVS
Overview of key ITIL practices and how they support value creation
Requirements
Basic understanding of IT services
Familiarity with general business or IT operations
Interest in process improvement, service delivery, or IT governance
Description
The ITIL V4 Service Value System (SVS) is the core framework that empowers organizations to design, manage, and continuously improve IT services in an adaptive and value-driven manner. This course offers a comprehensive walkthrough of the entire SVS, including its guiding principles, governance structure, value chain activities, and integration with Agile, Lean, and DevOps cultures.Learners will develop a strong foundation in how demand becomes value through effective service management, and how modern organizations can optimize, automate, collaborate, and improve at scale. Whether you're preparing for ITIL Foundation or looking to strengthen practical service management knowledge, this course delivers structured insights and real-world relevance.Section 1: Understanding the ITIL Service Value SystemThis section introduces the core building blocks of the ITIL Service Value System, starting with its definition, significance, and structural components. Learners will explore how opportunities and demands flow through the SVS to generate value, and how the relationship between demand, service offerings, and delivered value forms the backbone of modern service management. A dedicated focus is placed on the ITIL Guiding Principles, including "Focus on Value," "Start Where You Are," and "Progress Iteratively with Feedback," explaining how each principle shapes decisions, service design, and organizational ways of working. This section lays the conceptual foundation necessary for understanding the practices, governance, and value chain discussed later in the course.Section 2: ITIL, Agile, Lean, and DevOps IntegrationThis section explores how Agile, Lean, and DevOps ways of working integrate seamlessly into the ITIL SVS. You will learn about the role of the consumer, the elements that shape the customer experience, and how organizations assess their current state to determine improvement opportunities. The section then expands into measurement, feedback loops, collaboration, visibility, and the importance of adopting a holistic approach. Special attention is given to simplicity, practicality, optimization, and automation, as these capabilities drive efficiency and accelerate value co-creation. By the end of this section, learners will understand how ITIL's guiding principles interact and how organizations move toward optimization through continuous adaptation and the smart use of automation.Section 3: Governance and the ITIL Service Value ChainThis section provides an in-depth exploration of governance within the SVS and how governing bodies influence service strategy, controls, and decision-making. It then breaks down the Service Value Chain-Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support-explaining the purpose and flow of each stage. Learners also examine how continual improvement integrates into every part of the value chain and how it reinforces the guiding principles to maintain organizational relevance and performance. The section concludes with an overview of essential ITIL practices and their role within the SVS, enabling learners to connect theory to real operational environments.Course ConclusionBy the end of this course, learners will have a complete understanding of the ITIL V4 Service Value System, the guiding principles that support it, the governance required to maintain it, and the value chain and practices that operationalize it. You will be ready to connect organizational strategy with service delivery, adopt modern collaborative ways of working, and contribute to continual improvement initiatives that enhance value creation and customer satisfaction. This course prepares you not only for ITIL Foundation-level certification, but also for practical application in real-world IT service environments.
Who this course is for
Students preparing for ITIL 4 Foundation Certification
IT professionals involved in support, operations, or service delivery
Project managers and team leaders adopting Agile, Lean, or DevOps
Service desk and incident management teams
Business analysts and process improvement professionals
Anyone seeking to understand or improve service management in their organization
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