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Free Download CRM - Customer Relationship Management
Published 12/2025
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 639.76 MB | Duration: 2h 15m
CRM Mastery: Build Stronger Customer Relationships & Drive Business Growth
What you'll learn
Understand the fundamentals and evolution of CRM
Choose and implement the right CRM system for your business
Segment customers and personalize communication strategies
Use CRM analytics to drive smarter decisions
Automate workflows and improve customer service
Align CRM with sales, marketing, and support teams
Measure CRM success with KPIs and ROI metrics
Articulate the strategic value of CRM in modern business environments
Evaluate and select CRM platforms based on organizational needs
Design CRM workflows that support sales, marketing, and service integration
Leverage customer data for segmentation, personalization, and predictive insights
Implement CRM metrics and dashboards to track performance and RO
Avoid common pitfalls in CRM adoption and change management
Requirements
No Prerequisties
Description
Unlock the power of Customer Relationship Management (CRM) to transform your business and career. This course equips you with the tools, strategies, and mindset needed to attract, retain, and delight customers in today's competitive landscape. Whether you're a student, entrepreneur, marketer, or business leader, you'll learn how to implement CRM systems, analyze customer data, and create personalized experiences that boost loyalty and revenue.In today's hyper-competitive and digitally connected world, Customer Relationship Management (CRM) is no longer optional - it's a strategic imperative. This comprehensive course equips professionals, entrepreneurs, and students with the knowledge and practical skills to design, implement, and optimize CRM strategies that align with business goals and customer expectations.Through a structured curriculum, real-world case studies, and hands-on exercises, you'll gain a deep understanding of CRM systems, customer lifecycle management, data-driven decision-making, and cross-functional alignment across marketing, sales, and service. Whether you're adopting CRM for the first time or seeking to refine your current approach, this course will help you build a customer-centric culture that drives sustainable growth.What You'll LearnUnderstand the fundamentals and evolution of CRMChoose and implement the right CRM system for your businessSegment customers and personalize communication strategiesUse CRM analytics to drive smarter decisionsAutomate workflows and improve customer serviceAlign CRM with sales, marketing, and support teamsMeasure CRM success with KPIs and ROI metricsWho This Course Is ForBusiness owners and entrepreneursMarketing and sales professionalsCollege students pursuing business or ITCustomer service managersAnyone interested in improving customer engagement
Business owners and entrepreneurs,Marketing, sales, and customer service professionals,CRM administrators and consultants,MBA and business students,Professionals transitioning into customer-facing roles,College students pursuing business or IT,Customer service managers,Anyone interested in improving customer engagement,Business Analyst to know customer needs to prepare customer insights for management,Business Intelligence Professionals to know customer needs to prepare customer insights for management,PMO (Project Management Officers) to know customer needs to prepare customer insights for management,Data Analyst and Data Scientist to know customer needs to prepare customer insights for management
Homepage
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www.udemy.com
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