Free Download Get Control of Your IT Project Portfolio
Last updated 7/2025
Created by Susan Moore
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz, 2 Ch
Level: All | Genre: eLearning | Language: English + subtitle | Duration: 22 Lectures ( 1h 33m ) | Size: 507 MB
A Four-Phase Approach to IT Demand Management
What you'll learn
Define IT Demand Management and its purpose
Define the lifecycle of a work item that comes through the demand management
Identify the primary roles that support IT Demand Management and their responsibilities
Learn a simple framework for demand management
Describe the activities that happen in each phase of a standard IT Demand Management process
Learn how to scale the IT Demand Management process for different types of projects that flow through the process
Create your plan for implementing changes to the current Demand Management process
Requirements
Students should have a good understanding of the types of work that are submitted to their technology or project departments..
Description
DescriptionAre you having trouble managing your incoming software development work?Are bad or poorly developed ideas or features wasting your team's time?Do you have more projects than you can finish?Do you have lots of emergencies?Do you have multiple ways that work is submitted, tracked and managed?Do you have trouble determining what the priorities are?Or, do you know that your IT work in-take processes could be improved but don't know where to start to fix them?This course can help you!This course introduces a simple 4-phase framework that, when introduced, has shown time and time again to not only improve the delivery problems defined above but also improve the quality of the work coming into IT. Every part of an organization has IT needs. Many IT teams try to deliver everything that comes in at a time when IT departments are straining under the weight of reduced staff and budget. Some IT teams try to solve the problem by adding more people. The problem to solve isn't increasing capacity. It's:ad hoc processes for accepting and prioritizing work in-takepoorly defined work requestsoperational and process work compete for the same resources and timeSimply put, when you have better quality requests coming through your work in-take, delivery becomes repeatable, sustainable and consistently adds value for the organization. You're probably saying to yourself, "Another process! How does that add value?" I've had IT leaders tell me that want to stay "agile" so they don't implement processes. Well, you can't solve the problems identified above by doing the same things that got you to this place. Come on, even the Agile Manifesto doesn't say no process. The 4-phase framework gives organizations easy guardrails and gates to get them started. You can choose how and when to scale as you see improvements in quality and delivery. This course will teach you how to do that too. You'll hear real life case studies in this course that you may encounter when rolling out this framework so you understand how to solve those problems. And finally you will get a starting point for some KPIs (key performance indicators) and other metrics so you can show your organization how this improving not just delivery but also the quality of the changes you are requesting. In this course, you will learn.What IT Demand Management process, where it falls in the software delivery lifecycle and its purposeHow ideas become work items and why that lifecycle is important to committing to the workThe primary roles that support IT Demand Management and their responsibilitiesA simple 4 phase process framework for demand management that will work for every organizationThe high-level activities and key decisions that define each phase of Demand Management and how that impacts work coming through the processDifferent categories of work that come into an organization and how to apply these to your demand management activitiesHow to scale the IT Demand Management process for different types of projects that flow through the processHear case studies of common demand management issues and how they were solvedUnderstand how Demand Management works with Agile and innovation practicesLearn some key metrics to start reporting on the benefits of your Demand Management processBy the end of the course, you will . . .Create a backlog of the work that has been requested of your IT teamsDraft your organization's demand management processIdentify the roles and responsibilities you'll need to support your Demand Management processKnow the common challenges that come up in demand management and what steps to take to address themYou'll have a set of actionable plans and artifacts to start a Demand Management practice at your organization.Who this course is for
ortfolio managers, Program managers, and Project ManagersProduct Managers, Product Owners, Business Analysts and other roles who are responsible for defining, managing or reporting on work in-take. Innovation leaders who are accountable turning ideas into deliverable featuresIT or Business Managers who request technology work. IT leaders who are inundated with projects that all seem to have the same priority IT managers and supervisors who lead teams that are accountable for the delivery of projectsWho this course is for
Anyone frustrated by chaotic work intake processes and looking for a scalable solution
Portfolio and Program Managers responsible for managing competing requests across teams
Project Managers looking to improve the front-end of project selection and reduce churn
Business Analysts involved in identifying, evaluating, and prioritizing new initiatives
Product Owners and Managers who need to align demand with capacity and organizational goals
IT and Business Leaders seeking a clearer, more strategic approach to managing work intake
IT managers and supervisors who lead teams that are accountable for the delivery of projects
Process Improvement Specialists working to streamline how work flows into delivery
Enterprise and Solution Architects involved in early-stage evaluation of technology needs
Change Agents and Internal Consultants leading operational improvements
Community of Practice Leaders trying to introduce structure around idea intake and prioritization
Please note that this is not a supply chain demand management course. Nor is it an agile backlog management course.
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